Dutch speaking customer expert - greece

Position: Dutch-speaking Customer Expert – After-Sales Support
Work Model: Remote from Greece
Location: Greece. Relocation to Greece is mandatory.
Language: Dutch (C1 minimum) + English (B2 minimum)
Contract Type: 8-month contract, with potential for extension
Gross Monthly Salary: €1,300–€1,500

Start dates: November & December

Do you enjoy helping people and finding solutions when things don't go as planned? Join an international customer experience team supporting a well-known brand specializing in product protection plans and after-sales services!

As a Dutch-speaking Customer Expert, you'll help customers with product issues, claims, service requests, and complaints, ensuring they receive the support they need. You'll receive structured training, work with modern tools, and gain valuable experience in an international environment.

What's in it for you? Competitive compensation, performance-based bonuses, comprehensive training, and opportunities to grow into roles such as mentor, trainer, quality assurance, or specialized support.

• Assist Dutch-speaking customers via phone, chat, and email.
• Help customers with after-sales inquiries, product issues, claims, and service requests.
• Guide customers through troubleshooting steps and explain available solutions clearly.
• Handle complaints and customer concerns with empathy and a solution-oriented approach.
• Coordinate repairs, service appointments, or referrals to specialized teams when needed.
• Follow up on cases to ensure effective resolution.
• Record customer interactions accurately in the system.
• Maintain high service quality and customer satisfaction standards.

• Gross monthly salary: €1,300–€1,500.
• Monthly performance bonus of up to €250, depending on the team and target achievement.
• Potential one-time training completion bonus of up to €450 gross in selected teams.
• Transportation bonus of up to €100 per month for eligible on-site roles, proportional to on-site days after training.
• Structured onboarding and dedicated training before working independently.
• Potential career progression into mentoring, training, quality assurance, or second-level support.
• Team activities and a supportive, international working environment.

• Full-time position.
• Monday to Friday, with occasional weekend shifts depending on the team.
• Fixed day shifts or rotating shifts, depending on the project.
• Remote work from Greece.

Relocation support is available for eligible candidates moving to Greece from abroad. Further details regarding the relocation package will be provided during the interview process.

• At least C1 proficiency in Dutch.
• B2 English level minimum.
• Good computer skills and confidence using different tools.
• Strong communication and problem-solving skills.
• Ability to multitask and handle customer inquiries professionally.
• Previous customer service experience is not required.

Ready for a fresh start? Build your career in an international environment, help customers find solutions, and enjoy the opportunity to grow professionally in Greece. Apply now!