Functieomschrijving
What you will do
As Senior Product Manager for , you will own the outcomes of one of Tiqets' B2C product teams, focusing on helping travellers discover, choose and book the right experience.
is where most customers find us, explore what to do and book their tickets. Our supply of museums, attractions and activities keeps growing in both breadth and depth. As our offering grows, the challenge is to keep the customer journey frictionless and inspiring, and to keep innovating on how travellers discover and book experiences. Our technology and platforms keep evolving, and you’ll help shape how develops along with them.
What you will own
The B2C outcomes, against clear business objectives
Customer experience and journey innovation across the B2C journey for activities, from discovery and evaluating options to choosing the right activity and completing a booking
The product strategy for , aligned with the overall Tiqets product strategy
The full product lifecycle, from discovery and ideation to delivery, launch and impact evaluation
The roadmap and priorities for your team, balancing customer value, business impact and technical feasibility
How you’ll work
With a dedicated product team of a designer and engineers, plus data science support
Building a deep understanding of our customers: what they need, where they experience friction and what helps them choose and book with confidence
In a hypothesis-driven way: identify problems and opportunities, test, learn and iterate quickly
Working closely with Merchandising, Supply, Customer Service, Expedia teams and other product teams
Contributing B2C expertise to Expedia Group initiatives where it’s relevant
What we’re looking for
5+ years of product management experience, with a track record of owning outcomes in B2C e-commerce, marketplaces or travel
Sound product judgment, connecting product decisions to business impact
Comfortable making good calls without having all the answers, keeping your team moving and delivering impact while our technology evolves within Expedia Group
Skilled at bringing people along, getting Merchandising, Supply and your team behind your ideas without formal authority
Experience with experimentation and data-driven decision making
Solid understanding of UX principles and a passion for simple, intuitive customer experiences
Comfortable discussing technical trade-offs with engineers
Fluent in English, both written and spoken
Living in the Netherlands
In your application, tell us about a commercial outcome you were accountable for, such as revenue, conversion or retention. What was the problem, how did you approach it and what changed as a result? We care more about how you think and how you got there than about the exact uplift
This is a hybrid role working 2-3 per week at our HQ in Amsterdam
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Perks & Benefits at Tiqets
Energetic, international work environment
Bright, welcoming office located in the centre of Amsterdam
Tiqets learning academy: skill lab, group & individual learning
Mental health support through our partnership with OpenUp
Daily fresh lunch buffet provided by Join Programs
Sports activities: free gym, running sessions, boot-camp, football, climbing and more
Fun, sociable company events in and out of the office
20% employee discount code to explore great museums/venues worldwide
Pension contribution and travel compensation