Functieomschrijving
As a key member of the Customer Support team, you will play an integral role in ensuring the seamless execution of daily operations. You'll be empowered to make timely decisions and contribute to maintaining a collaborative and high-performing team environment. Handle end-to-end order lifecycle, from entry to billing, using SAP
Maintain ongoing communication with clients and internal sales teams to ensure clarity and alignment
Customer Relationship Management:
Build and maintain strong commercial ties with customers and partnership with the sales team
Be the first line of support for inquiries and complaints via phone or email
Manage updates in the system related to customer profiles, product details, pricing, and promotions to support efficient operations
Participate in ad hoc initiatives and projects aimed at enhancing customer satisfaction and team effectiveness
Minimum of 1 year of experience in a customer service role is is a plus, not a must
German C2 and English B2 or higher are required. A third language such as Dutch or French is a big plus.
Comfortable working with digital tools and systems, including Excel.
1 day working from home after onboarding (3 months)
~ direct contract with the client
~Application Procedure
Your application will be sent directly to the recruiter in charge.