Functieomschrijving
Are you a German speaker looking to build an international career? Join an international team in Athens, Greece, and provide customer support for well-known premium brands while developing your communication and customer service skills and gaining valuable experience in a multicultural working environment.
Work Location: Piraeus, Athens, Greece
Work Model: On-site (Monday to Friday with occasional weekend shifts; Rotating working hours
Salary: €1,300 gross paid over 14- month + bonuses + Monthly productivity bonuses based on target achievement, with amounts varying by project (up to €240)+full relocation package (4 week hotel accommodation, real estate agency fee, flight ticket, airport pick up)
As a German-speaking Customer Service Representative, you will provide professional customer support, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience across multiple communication channels.
Your Responsibilities- Provide high-quality customer service in German via phone, email, and chat
- Assist customers with general inquiries, product and service information, orders, and account-related requests
- Handle customer concerns and complaints professionally, providing timely and effective solutions
- Accurately document customer interactions and update records using CRM and customer support systems
- Deliver friendly, professional, and solution-oriented support throughout the customer journey
- Collaborate with internal teams to resolve customer issues efficiently
- Follow company procedures, service standards, and quality guidelines
- Maintain high levels of customer satisfaction and service quality
- C1/C2 level German
- English proficiency at B2-C1 level for training and internal communication
- Previous experience in customer service, customer support, technical support, helpdesk, call center, or contact center is preferred but not essential
- Excellent communication and problem-solving skills
- Customer-oriented, professional, and solution-driven mindset
- Comfortable working in an international and dynamic environment
Apply now and start your international career as a German-Speaking Customer Service Advisor in Athens, Greece.