Ai agent ops lead

In this role, you will act as a technical owner across our agent tooling, knowledge systems, and analytics. You will empower our teams and lead with care for our partner experience, ensuring our interconnected systems deliver with precision and customer-centric focus.

Working closely across the organization, you will play a pivotal role in our AI transformation, helping define best practices to deliver commercial growth for a multi-billion euro platform. We welcome versatile generalists ready to flex across analytics, knowledge management, and tooling.

These are some of the key components to the position:

• Lead the business readiness and operational deployment for AI agents and new tooling, acting as a key stakeholder.
• Own the AI agent ecosystem, defining scope, feature enhancements, and market expansion to drive excellence across operations.
• Govern knowledge management systems to ensure AI agent sources are accurate, current, and structured for reliable performance.
• Track and analyze performance against key business metrics, identifying trends, root causes, and growth opportunities.
• Build clear, executive-level reporting and data narratives to share critical insights with team members and senior leadership.
• Aim high by running continuous improvement cycles, including business testing (A/B testing, UAT) and tooling sign-offs.
• Break down organizational silos by engaging strategy, data, process, market, and vertical teams to maximize business impact.
  
  

What will you bring to the team?

• Proven background with AI or sales technology systems (CRM, automation, analytics) and the ability to turn business needs into technical requirements.
• Strong analytical mindset with experience tracking performance, analyzing complex datasets, and building dashboards in CRM Analytics or Tableau.
• Experience with knowledge management or content operations, understanding how governed knowledge enhances AI agent outputs.
• Practical experience in business process optimization and running structured tests such as A/B testing and UAT.
• Outstanding data storytelling and executive communication skills, converting complex technical metrics into actionable business insights.
• Strong commercial acumen, committed to achieving goals and understanding how operational improvements impact overall business outcomes.
• Hands-on experience building AI agents or working in a Product Owner / Product Manager role is a plus.
• Familiarity with the Salesforce ecosystem (e.g., Agentforce) or relevant technical certifications is a nice-to-have.
  
  

At JET, this is how we play Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.

What else are we delivering?