Functieomschrijving
Are you a commercially-minded communicator who thrives on building strong customer relationships? Your main objective is to manage and renew their service contracts, ensuring they receive maximum value and remain loyal partners. Proactively managing the renewal process for customer service contracts in the DACH and Benelux markets.
Engaging with existing customers primarily through phone calls to build relationships, conduct welcome calls, and perform mid-contract check-ins.
Working collaboratively with another team member to cover both established and new product lines for the region.
Achieving individual monthly and quarterly commercial targets related to contract renewals.
Acting as the main point of contact for customers regarding their service plans, and coordinating with internal lab and service teams to ensure their needs are met.
1+ years of experience in a commercial, sales, or customer-facing role, or completed education in a related field
~ Fluency in English and German both written and spoken.
~ Team player, problem solver, customer-oriented, independent worker
~ By joining our client’s team, you’ll benefit from:
A full-time contract with one day of remote work per week.
Join a team where your contributions are valued, your growth is supported, and your work makes a difference. Application Procedure
Your application will be sent directly to the recruiter in charge.